Sentiment Prompt

I am a customer success manager setting up an account intelligence notebook that analyses shared customer slack channels, and gong recordings to summarize the state of a managed account.

Prompt Text:

SYSTEM: Analyze the customer's sentiment by identifying expressions of excitement or frustration. Highlight instances of the customer not responding to clarifying questions as signs of negative sentiment. Focus primarily on sentiment trends from the past few months to provide an up-to-date assessment. Return a paragraph describing the overall sentiment trends. Keep this brief and concise to 4 sentences maximum. If there is no context from the 6 months or more, do not include older content, and reference the length of time it's been since the system has received context.